Optical Policies

At Swoop Eye Care, we ensure you look great and feel comfortable in your prescription glasses. Our expert team helps you find stylish frames that fit perfectly, and we stand behind the quality of our glasses. Plus, all products purchased from Swoop come with a warranty. Your vision and style are our top priorities. Below is our Warranty Policy

Glasses Purchased from Swoop Eye Care

• Included Services:

  • Adjustments and cleaning

  • No-cost services for Swoop products – screws, lenses falling out

  • A charge may apply to new nose pads and temples on a case-by-case basis (often covered)

• Challenges with New Prescription Eyewear - 90-Day Satisfaction Guarantee:

  • Verification of your prescription.

  • Doctor check pending outcome of the verification

  • Remake your lenses or restyle your frames.

  • Ensure you love your glasses!

Glasses Purchased Outside Optical:

• Challenges with New Prescription Eyewear

  • We recommend that you return to the optical where you purchased your eyewear. If needed, please use our verification form to help the process.

• Customized Optical Services:

  • Repair, Cleaning, and Adjustment: $10 for a tune-up.

  • Maintenance Plan: $30 for 12 months of maintenance on a frame.

  • Consultation for Online Orders: $25 for a brief consultation on the best materials for your prescription and pupillary distance (PD) measurements.

Refund Policy

• All optical sales at Swoop Optical are final, and refunds will not be issued.

• 90-Day window for exchanges (additional fees may apply for changes in options/frame cost).

Frame Breakage Warranty

• One-year warranty on frames against manufacture defects.

• Repair or replacement of frames at no cost within the first year.

Scratch Warranty

• One-year warranty covering scratches on your lenses (single use only).

• Replacement of scratched lenses at no additional cost within the first year.

Warranty Terms and Conditions

• The warranty is valid from the date of purchase for one year.

• The warranty coverage is non-transferable.

• Damage resulting from misuse, accidents, or negligence is not covered.

• Swoop Optical reserves the right to determine the validity of warranty claims on a case-by-case basis.